Frequently Asked Questions

Prices are quoted in United States Dollars (USD). Kiboko Tours & Travel reserves the right to adjust prices due to factors outside our control, such as fuel costs, foreign currency exchange rates, taxes, and other costs on which prices are based.

On the date we has received your booking form and/or a deposit as outlined in the payment policy, and/or full payment, you acknowledge that you have read and understood the booking conditions, and that you have entered into a legally binding contract with Kiboko Tours & Travel.

A 50% deposit is payable on confirmation of booking, and the balance is due 30 days prior to the arrival of the clients. Bookings not secured by the appropriate deposit will be released automatically and without prior notification.

Any amendment requests of confirmed elements of a booking received are subject to charges levied by our suppliers. No amendments are permitted to your booking within 30 days of departure.

If you wish to cancel all or part of your booking, you will need to notify Kiboko Tours & Travel in writing. Cancellation charges apply depending on the number of days before departure, ranging from 50% of the deposit to 100% of the total cost.

It is strongly recommended to have adequate travel insurance for participation on any of Kiboko Tours & Travel's tours and/or expeditions. The travel insurance policy must cover medical expenses, third-party risk, emergency repatriation, and personal liability.

It is your responsibility to carry a valid passport at all times, as well as to obtain relevant visas and/or travel permits applicable for your tour or expedition. Please ensure that your passport is valid for 6 months beyond the duration of your holiday.

It is your responsibility to inform Kiboko Tours & Travel of any pre-existing medical conditions and/or disability that could reasonably be expected to affect the normal conduct of the tour, as well as the enjoyment of other trip members.

Every effort will be made to provide you with the best holiday possible. Should you, for any reason, not be satisfied with the services provided during your stay, please inform our tour guide or member of our staff within 24 hours, so that the situation can be rectified immediately.

Yes, if you don't see an itinerary that suits your travel style, interests, and budget on our website, please contact us, and we'll be happy to create a bespoke itinerary for you.